Questions about your shipping, delivery or returns?
On this page you will find all the important information about ordering, paying and shipping your order. Do you have a question and the answer is not here? Send an e-mail with your question to firstname.lastname@example.org.
Orders are delivered free of charge (within the Netherlands and Belgium, other rates apply for other countries) to the address provided by the customer. This can be your (home) address or a PostNL Collection Point. We use the services of PostNL to deliver the ordered items.
All orders are shipped with PostNL (within the Netherlands and Belgium). Once you have placed an order with us, we will immediately start processing your order. Our warehouse is ready to prepare your order on working days from Monday to Friday. The actual delivery times are always listed at the top of the webshop.
Of course, we hope you are very satisfied with your purchase from Hoii. Is the order still not to your satisfaction? Then you can return your order within 30 days. On this page you will find all the important information about returning your order. Do you have a question and is the answer not listed here? Then send us an e-mail with your question to email@example.com.
Step 1. Fill in the return form included in the package.
Step 2. Pack the item in its original packaging and include the return form.
Step 3. Tape off the old label so that the address is no longer visible.